ENGLEWOOD CLIFFS, N.J., Nov. 5, 2018 /PRNewswire/ -- For the second year in a
row, LG Electronics leads the industry in home appliance excellence with top
rankings in high-efficiency front-load and top-load washing machines, as well as
gas and electric dryers, according to a leading U.S. consumer products
publication. Among top major appliance brands, LG models comprise more than 80
percent of the publication's top 10 products across these categories and reflect
the highest scores for reliability.
The recognition adds to LG's already distinguished reputation in home
appliances. LG home appliances earned more 2018 J.D. Power Customer Satisfaction
Awards for appliances than any other manufacturer for the second year in a row.*
LG home appliances also hold the #1 spot in product quality and service quality
in the just-released 2018 American Customer Satisfaction Index® (ACSI)
"Shopping for a new washing machine and dryer is an important decision – but it
doesn't need to be a chore. LG washers and dryers consistently rank highest in
performance, quality, reliability and customer satisfaction by leading experts –
but don't just take our word for it. We invite consumers to check the facts for
themselves and shop with confidence, knowing that LG laundry appliances deliver
superior performance and reliability," said Dave VanderWaal, senior vice
president of marketing, LG Electronics USA.
The report from a leading U.S. consumer publication shows LG home appliances
performed best in key areas including reliability, performance, overall customer
satisfaction and noise. The scoring system combined lab test results with survey
data for predicted reliability and owner satisfaction and is biased on a
100-point scale. Real consumers reported on their product experiences over the
last 10 years, and the consumer magazine estimated the likelihood that newly
purchased models from a given brand, not under a service contract, will break
within five years.
LG's "Ultimate Laundry Room" lineup continues to lead the industry in home
appliance excellence. All LG washers and dryers are ENERGY STAR® certified,
meaning they deliver energy efficiency without sacrificing performance or style.
LG also has the most washing machines in the industry designated as "ENERGY STAR
Most Efficient 2018."
To learn more about LG laundry appliances, visit www.lg.com/laundry.
*J.D. Power ranked LG highest in 2018 customer satisfaction with top-mount
freezer refrigerators four years in a row, with top-load washers and
free-standing ranges for two years in a row and with side-by-side refrigerators
for the first time. LG received the highest numerical score in the respective
segments of the J.D. Power 2018 Laundry and Kitchen Appliance Satisfaction
Study, based on 18,215 (kitchen) and 8,629 (laundry) total responses, measuring
customer opinions about their new appliance purchased in the previous 12 months,
surveyed March-April 2018. Your experiences may vary. Visit jdpower.com.
**According to the 2018 American Customer Satisfaction Index (ACSI) survey of
customers rating their household appliance manufacturers. The American Customer
Satisfaction Index (ACSI) is the only national cross-industry measure of
customer satisfaction in the United States. Each year, the ACSI uses data from
interviews with roughly 250,000 customers as inputs to an econometric model for
analyzing customer satisfaction with more than 380 companies in 46 industries
and 10 economic sectors. To learn more about the American Customer Satisfaction
Index, visit www.theacsi.org
"LG" and the LG logo are trademarks of LG Corp. Other company and product names
may be trademarks of their respective owners.
About LG Electronics USA
LG Electronics USA, Inc., based in Englewood Cliffs, N.J., is the North American
subsidiary of LG Electronics, Inc., a $55 billion global innovator in technology
and manufacturing. In the United States, LG sells a wide range of innovative
home appliances, home entertainment products, mobile phones, commercial
displays, air conditioning systems, solar energy solutions and vehicle
components. The "Life's Good" marketing theme encompasses how LG is dedicated to
people's happiness by exceeding expectations today and tomorrow. LG is a 2018
ENERGY STAR® Partner of the Year-Sustained Excellence. www.LG.com.