Bruce Hardwood Floors is the flagship division of the Triangle Pacific Flooring Group, part of Triangle Pacific Corp., our parent company. Triangle Pacific, a leading specialty wood products manufacturer, is the largest hardwood flooring manufacturer in the world and a major producer of kitchen and bathroom cabinets.
What is the difference
between BEST (Benchmark), BETTER (Kensington),
and GOOD (Value Leaders) collections?
The difference between the various product lines is simply the amount
of allowable character. For example, you'll find the most amount of character
knots, mineral streaks, pin holes, etc. in the Good collection. As you step up
in grade, the warranties are expanded and grading is enhanced.
Should I expect color variations
in my floor?
Yes - wood is a product of nature; therefore, you will see variations from
board to board in all categories. No two boards are ever the same.
My wood is denting. I thought I was
buying hardwood?
Hardwood contains a cell structure; therefore, if enough pressure is
applied, the cell wall will collapse and a dent will appear.
I moved my area rug and my wood
is lighter where my area rug was. What happened?
Wood goes through a natural aging process called patina. Bright sunlight can
also accelerate this condition. Moving area rugs or other items that may cause
this effect from time to time is recommended.
When I walk across my hardwood
floor, I hear popping sounds. Why?
There are a number of reasons for this condition. Usually it is caused by
uneven sub-floors (see manufacturer's instructions for sub-floor tolerances).
Improper trowel or improper adhesive could also cause this. Please use all
items, tools, and adhesives recommended by Bruce for the product being
installed. In most cases, the problem is easily corrected.
Can I have have hardwood
installed in my bathrooms?
It is not recommended, due to the high moisture associated with these areas.
It may cause unfavorable conditions for hardwood flooring.
Should I use unfinished or
prefinished hardwood?
It is actually personal preference. They both have advantages. For example,
if you want to match the existing woodwork, you may wish to go with unfinished
so it can be stained to blend woodwork. However, prefinished is already finished
with some great benefits: longer finish warranties, uniform stain application,
and a cleaner environment.
What about high traffic areas?
Due to the sophisticated finishing systems on our products, (Dura-Luster
Plus), the finish is very durable. Bruce offers commercial rated products for
commercial environments. Bruce does always recommend walk-off mats at doorways
and pivot points such as kitchen sinks, refrigerators, etc.
What does edge treatments mean?
Edge treatments refer to the amount of reveal on the edge of each board. We
offer products in square, micro or eased edges, or beveled edges. Refer to
product literature or visit your local retailer for examples.
My wood floor has some damage.
Can it be repaired?
Yes, Bruce offers several suggestions. If you have a minor chip or
slightdamage, we offer a color-blended filler. Our touch-up kits take care of
several different issues, such as scratches and chips. If the damage is severe
enough, you can have individual boards replaced.
Can I wax my urethane floor?
Yes, however, it is not recommended. Once you wax a floor, it should be
maintained as a wax-finished floor. Wax may inhibit the adhesion of future
application of top coating materials or make it slippery.
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